Shipping & Returns
Free Shipping
Free shipping is available whenever possible in the lower 48 contiguous states for our retail and design customers. Our free shipping promotion is not available for hospitality customers. Additional charges will apply to shipments to Hawaii and Alaska. Shipping is not available to P.O. boxes, APO/FPO addresses, or outside the United States.
We are currently experiencing shipping delays of up to six weeks. You will be alerted to any shipping delay at the time of order. You will be notified within 10 days of placing your order if additional delays are expected. Confirmation of your shipment will be sent via email. Items ordered together may not be shipped at the same time. Items that are temporarily out-of-stock will have longer shipping times.
Expedited Shipping
Expedited shipping is available on certain items to most U.S. locations. If your order is eligible for expedited shipping, those options will be offered at checkout. Purchase of expedited shipping does not imply that your order will ship any sooner than is posted, it only guarantees the time in transit. Your order is important to us and we will make every effort to get it shipped as soon as possible.
| ITEM TOTAL | 2ND DAY | NEXT-DAY |
| Up to $15 | $19.95 | $29.95 |
| $15.01 to $25 | $21.00 | $31.00 |
| $25.01 to $45 | $23.00 | $33.00 |
| $45.01 to $65 | $26.00 | $36.00 |
| $65.01 to $90 | $29.00 | $39.00 |
| $90.01 to $125 | $32.00 | $42.00 |
| $125.01 to $200 | $36.00 | $46.00 |
| $200.01 to $300 | $40.00 | $50.00 |
| $300.01 to $400 | $45.00 | $55.00 |
| $400.01 to $500 | $55.00 | $65.00 |
| Over $500 | $65.00 | $75.00 |
Returns & Cancellations
For regular-priced items, returns are accepted within 14 days of delivery for an exchange or store credit only minus a 30% restocking fee.
Returns must be pre-authorized by calling 844.55.STORI. Returns received without pre-authorization may be subject to a restocking fee of up to 50%.
Order cancellations are accepted with 24 hours of purchase without penalty. Cancellations made after 24 hours may be subject to a cancellation and restocking fee of up to 50% .
All sales are final on discounted and sale items. No returns will be accepted.